1. You Said We Did: Complaints Handling

    Report -

    The impact following our work listening to people's experiences of navigating the complaints system.

  2. Wiltshire advocacy services

    Advice and Information -

    Help and support with the complaints process.

  3. Key contacts for making a complaint

    Advice and Information -

    Who to contact should you wish to raise a concern or make a formal complaint about an NHS or council service in Wiltshire.

  4. Make a difference to health and care services by joining our Board

    News -

    Healthwatch Wiltshire is looking for people with a passion for health and social care services to join its Local Leadership Board. 

  5. Christmas opening times

    News -

    Our phone line will be closed over the festive period - but you can still share your views with us.

  6. Quarterly Report January-March 2021

    Report -

    Highlights of our work from January to March 2021.

  7. Christmas opening times

    News -

    Our phone line will be closed over the festive period - but you can still share your views with us.

  8. The Accessible Information Standard

    Advice and Information -

    The Accessible Information Standard is mandatory for all organisations that provide NHS or adult social care. Here’s some key information about the accessible communications you should expect from services.

  9. Your experiences of making a complaint at Salisbury District Hospital

    Report -

    This report highlights the findings from a survey that aimed to gather the views of people on the complaints handling process at Salisbury District Hospital, which is run by Salisbury NHS Foundation Trust (SFT).

  10. Patients' feedback sparks overhaul of hospital complaints process

    News -

    Feedback from patients who made a complaint about their care at Salisbury District Hospital is being used to overhaul its complaints handling process.

  11. All the latest from us

    News -

    Our Spring 2023 ebulletin highlights our latest projects and how you can get involved.

  12. How your feedback helps improve health and care for everyone

    News -

    Healthwatch Wiltshire’s annual report showcases how we’ve been using your feedback to improve health and care across the county.

  13. Together We’re Making Health and Social Care Better - Annual Report 2022-23

    Report -

    Our annual report showcases how we’ve been using your feedback to improve health and care across the county.

  14. Have your say - Easy Read

    Report -

    Download an Easy Read version of our Have your say form.

  15. Quarterly Report July-September 2023

    Report -

    Highlights of our work and insights into what we heard from you during July to September 2023.

  16. You Said We Did: Improving Salisbury District Hospital's Complaints Handling Process

    Report -

    How our volunteers helped develop a new patient leaflet, based on the findings of our report looking at the hospital's complaints process.

  17. Quarterly Report October-December 2023

    Report -

    A round-up of our work from the last few months of 2023.

  18. Information on coronavirus

    Advice and Information -

    Read the latest advice and information from the Government and the NHS.

  19. Changes in response to coronavirus

    News -

    In line with the latest government advice on the coronavirus outbreak, we are scaling back on our face-to-face activities until further notice.

  20. Community support during the coronavirus outbreak

    Advice and Information -

    Help and support available in Wiltshire.

  21. Coronavirus and community pharmacies: Your questions answered

    News -

    Swindon and Wiltshire's Chief Officer of Community Pharmacy answers your frequently asked questions

  22. Clinical commissioning groups merge and pledge continued support in fight against coronavirus

    News -

    The three clinical commissioning groups of BaNES, Swindon and Wiltshire are merging as a single organisation, in a move that aims to maintain and enhance the health and wellbeing of local people, particularly in light of the Covid-19 outbreak.

  23. Coronavirus and community pharmacies: Your questions answered

    Advice and Information -

    Swindon and Wiltshire's Chief Officer of Community Pharmacy answers your frequently asked questions.

  24. Businesses asked to help with PPE equipment for NHS and care workers

    News -

    Businesses are being asked to help support the NHS and council care systems across Bath and North East Somerset, Swindon and Wiltshire in response to the ongoing coronavirus emergency.

  25. Minor Injury Units in Paulton, Chippenham and Trowbridge to temporarily close as part of COVID-19 response

    News -

    Minor Injury Units at Paulton, Chippenham and Trowbridge Community Hospitals will close temporarily from 5pm on Wednesday 8 April 2020 so staff can be redeployed elsewhere in the local area.

  26. Someone I love has died - where can I find support?

    Advice and Information -

    Organisations and groups that can provide support if you’re grieving.

  27. Don't put off seeking medical help this Easter

    News -

    Parents, carers and others looking after children are being advised not to let worries about coronavirus delay them from seeking medical help this Easter.

  28. Which health services are available this Easter weekend?

    News -

    If you need medical help, here are the services available over Easter.

  29. Carers encouraged to access latest advice and support

    News -

    Carers of all ages are being reminded support and advice is still available if they need a helping hand during the current COVID-19 situation.

  30. New urgent dental care centres to serve the South West

    News -

    A network of 15 centres has been created across the South West for people who need help for urgent and emergency dental conditions, including severe pain and infection.

  31. Sending a message to your loved ones

    News -

    While visiting is suspended during this challenging time, hospitals across Wiltshire have set up a dedicated service enabling family and friends to send a message to their loved ones.

  32. We're here to help during this difficult time

    News -

    Our job at Healthwatch is simple. We're here to help make health and social care work better for you.

  33. How to look after your mental health while self-isolating with Covid-19

    Advice and Information -

    The current Covid-19 pandemic may cause you to feel worried, anxious, or scared. Read our tips to looking after your wellbeing.

  34. Covid-19 Insight Report: 1 March-17 April 2020

    Report -

    What we're hearing from you during the outbreak.

  35. Drive-thru appointments, home visits and video calls keep GP practices open during coronavirus pandemic

    News -

    Drive-thru GP appointments are just one of a number of initiatives helping practices in Bath and North East Somerset, Swindon and Wiltshire to continue providing much-needed care to local communities throughout the coronavirus pandemic.

  36. Voices Magazine - Spring 2020

    Report -

    Our new magazine showcases our latest projects - and how you can get involved.

  37. What's your Covid-19 story?

    News -

    We have launched an online survey to gather people's experiences of health and care in Wiltshire during the Covid-19 pandemic.

  38. Catch up on all our news

    News -

    Our latest round-up of news and information from April 2020.

  39. Local doctors urge people to continue accessing healthcare as and when they need it

    News -

    Not seeking medical help for symptoms that could be the early warning signs of serious conditions such as cancer could be putting lives at risk.

  40. Changes to community maternity services during coronavirus

    News -

    Bath and North East Somerset, Swindon and Wiltshire Clinical Commissioning Group has agreed a set of recommendations that will maintain the health and wellbeing of mums-to-be during the current coronavirus outbreak.

  41. Cancer and coronavirus

    Advice and Information -

    If you have cancer, it’s understandable you might feel anxious about Covid-19. The Government and the NHS have both confirmed that cancer treatment should continue to be prioritised during the pandemic.

  42. What's the difference between social distancing, self-isolation and shielding?

    Advice and Information -

    Self-isolation, social distancing and shielding have been introduced by the Government to help you and your loved ones stay safe from Covid-19. Find out what they mean in practice and what applies to you.

  43. Covid-19 Insight Report 18 April-3 May 2020

    Report -

    What we're hearing from you during the outbreak.

  44. Maternity support during Covid-19

    Advice and Information -

    Read about how coronavirus could affect you, your baby and your pregnancy care.

  45. Quarterly Report January-March 2020

    Report -

    Highlights of our work from January to March 2020.