Covid-19 Insight Report 18 April-3 May 2020

What we're hearing from you during the outbreak.
Covid 19 Insight Report front cover 18 April - 1 May

Health and social care services have had to make big changes to the support they offer in order to respond to the coronavirus (Covid-19) outbreak. Non-urgent treatment has been postponed, face-to-face appointments reduced and services are limiting public access. 

And while our opportunity to directly engage with Wiltshire residents has also been affected, it is important we gain an insight into how the outbreak is affecting people. As well as continuing to collect your feedback by phone, email, and online, we've asked our local voluntary and community groups to help be our eyes and ears to people's experiences at this time. 

Our Covid-19 Insight Report details what we're hearing from you and provides a snapshot of what work is being done by services in response to the pandemic. 

These reports will be produced every fortnight and will be shared with the local NHS, council and service providers, so they can hear where things are working well and identify any gaps. 

At a glance

We have:

  • Continued to update our advice and information pages on our website to make it easier to navigate.
  • Identified that some people are finding it difficult to access information about testing, changes to health services, accessing repeat prescriptions and help for those who don’t have access to the internet.
  • Care homes and hospitals are using innovative ways to allow relatives to stay in touch.
  • Mental health has been affected and people are seeking support from family and friends primarily.
  • Phone consultations with GPs are working well.
  • Volunteers from local groups collecting prescriptions is working well in most cases.


If you would like this report in a different format, email or call 01225 434218.

18 April-3 May 2020

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