Our Annual Report 2021-22

Championing What Matters to You showcases how we've been making a difference during a challenging year. 

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Please keep sharing your experiences with us so that we can champion your views and needs both locally and nationally.
— Alan Mitchell, Healthwatch Wiltshire Chair
People drinking tea

Improving dementia groups

When people told us they were not always able to access groups for people living with dementia, we worked to identify where more groups were needed in Wiltshire and the type of groups people wanted.

Our analysis led to the creation of more groups across the county and a greater variety of groups on offer to reflect what people asked for. 

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care home staff and resident

Dementia training for care home staff 

People told us they thought dementia training was important for care homes to be able to provide good quality care for people with dementia with complex needs. 

When we highlighted these concerns, specialist dementia training was commissioned and delivered to more than 100 care home staff from more than 70 different care providers in the county.

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the words mental health on laptop screen

Improving online support

When young people told us that being able to access information about their mental health and make informed choices was important to them, our young volunteers decided to carry out a mystery shop of two websites offering local support.

Their work has led to them being invited to help develop online mental health support for children and young people in Wiltshire.

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Improving hospital services

In July 2021, Healthwatch Swindon, Wiltshire and West Berkshire heard the experiences of patients that had used the Emergency Department (ED), Urgent Care, and four inpatient wards at Great Western Hospital (GWH) in Swindon.

Find out more about the changes that have since been made by Great Western Hospitals NHS Foundation Trust, based on the feedback we heard. 

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