Our Annual Report 2020-21

On Equal Terms showcases how we've been making a difference during a challenging year. 

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Our work helping to improve care and support for people living with dementia earned us a prestigious national award in November 2020. 

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We're really pleased to see that the views of local people have been listened to and have been used to improve services
— Stacey Sims, Healthwatch Wiltshire Manager
People drinking tea

Improving dementia groups

When people told us they were not always able to access groups for people living with dementia, we worked to identify where more groups were needed in Wiltshire and the type of groups people wanted.

Our analysis led to the creation of more groups across the county and a greater variety of groups on offer to reflect what people asked for. 

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care home staff and resident

Dementia training for care home staff 

People told us they thought dementia training was important for care homes to be able to provide good quality care for people with dementia with complex needs. 

When we highlighted these concerns, specialist dementia training was commissioned and delivered to more than 100 care home staff from more than 70 different care providers in the county.

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the words mental health on laptop screen

Improving online support

When young people told us that being able to access information about their mental health and make informed choices was important to them, our young volunteers decided to carry out a mystery shop of two websites offering local support.

Their work has led to them being invited to help develop online mental health support for children and young people in Wiltshire.

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