1. Your experiences of making a complaint at Salisbury District Hospital

    Report -

    This report highlights the findings from a survey that aimed to gather the views of people on the complaints handling process at Salisbury District Hospital, which is run by Salisbury NHS Foundation Trust (SFT).

  2. GP Phone Messages Review

    Report -

    This report is an observational assessment of the automated phone messages of GP surgeries in Wiltshire.

  3. Quarterly Report October-December 2022

    Report -

    Highlights of our work and insights into what we heard from you during October-December 2022.

  4. Hearing the views of patients, families and staff on pilot rehabilitation scheme

    Report -

    This report highlights the findings from a survey that aimed to gather the views of patients, staff, families and carers on a pilot scheme for hospital discharge and accelerated rehabilitation, known as the Pathway 2 pilot.

  5. You Said We Did: Make the application process for NHS Continuing Healthcare easier

    Report -

    How the findings of our survey, which focused on how people apply for the CHC package of care, has led to changes in the process and better support for applicants.

  6. Quarterly Report January-March 2023

    Report -

    A round-up of our work from January-March 2023.

  7. Together We’re Making Health and Social Care Better - Annual Report 2022-23

    Report -

    Our annual report showcases how we’ve been using your feedback to improve health and care across the county.

  8. Have your say - Easy Read

    Report -

    Download an Easy Read version of our Have your say form.

  9. Quarterly Report April-June 2023

    Report -

    Highlights of our work and insights into what we heard from you during April-June 2023.

  10. Mental health and autism: Falling between the gaps

    Report -

    This report highlights the findings from two surveys, one for autistic people and one for their carers, which gathered their experiences of accessing mental health services in Wiltshire over the last three years.

  11. Quarterly Report July-September 2023

    Report -

    Highlights of our work and insights into what we heard from you during July to September 2023.

  12. What you told us about prescription ordering

    Report -

    This report highlights the findings from a survey that aimed to gather information from people about how they order their prescriptions, the method they use and their views on how well this works.

  13. You Said We Did: Improving Salisbury District Hospital's Complaints Handling Process

    Report -

    How our volunteers helped develop a new patient leaflet, based on the findings of our report looking at the hospital's complaints process.

  14. Quarterly Report October-December 2023

    Report -

    A round-up of our work from the last few months of 2023.