Covid-19 Insight Report - A summary of our findings in BaNES, Swindon and Wiltshire March-July 2020

This report looks at what people across Bath and North East Somerset, Swindon and Wiltshire (BSW) thought about information, health and and care services and community support during the coronavirus pandemic.
BSW Covid Insight Report front cover

What did we do?

  • Face-to-face engagement was not possible at this time, so we gathered information by running an online survey, in collaboration with Healthwatch Swindon and Healthwatch BaNES (Bath and North East Somerset).

  • Each Healthwatch produced an individual report for their area.
  • We analysed the survey results to identify any similarities and differences between the areas across BSW.

Key findings

  • Most people could find and understand the information they needed about Covid-19 but acting and keeping up to date with changes was more difficult.
  • There was a need for clear information about changes to services, testing and looking after health and wellbeing.
  • Virtual appointments had worked well for many people, but there were some circumstances and individuals where these were difficult or not possible.
  • Access to dental services and information about reopening and what was available was a concern to people.
  • There was understanding of the pressures on services. Appreciation was given of the commitment, dedication and kindness of health and care workers.
  • The pandemic has affected many people’s mental health and wellbeing.
  • Community groups, voluntary organisations and volunteers have been a valuable source of support to local people.
  • Although there were many similarities in people’s experiences across BSW, there were also some variations. These are detailed in this report.


If you would like this report in a different format, email or call 01225 434218.

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