Healthwatch Wiltshire’s Research & Insight Officer Rhiannon Norfolk is leaving the organisation this month to start a new role with Public Health Wales.

Rhiannon started working at Healthwatch Wiltshire in 2014 as a Volunteer and Engagement Officer and since May as a Research & Insight Officer across the county. The 32-year-old will start a new role at Public Health Wales in Cardiff as a Senior Research Assistant, evaluating the public health projects across the country and training staff on evaluation techniques.

Rhiannon said: “I’m going to miss working with such a lovely team of staff and volunteers. It’s been fascinating, being involved in all the stages of gathering local peoples’ experiences and sharing them with decision makers. I started working at Healthwatch Wiltshire in 2014, as a Volunteer and Engagement Officer. It was my first job after moving on from being a perpetual student. It had appealed because of my long-lasting interest in heath and how health care can be improved, especially drawing on the experiences of people using the system. I worked with volunteers and staff members to listen to local people, especially about schemes provided under the Better Care scheme.

“Since May 2017 I’ve been working as a Research and Insight Officer, across Wiltshire and Gloucestershire, and later supporting Somerset too. It’s been quite a change, working more behind the scenes to help support the design and data analysis of the projects we’ve been working on. I’ve also led on supporting staff with the databases that the Evolving Communities Healthwatch organisations use, and worked a lot on data protection.

“However, at 32 I felt that it was time for a change. I’m looking forward to moving back across the border and getting to practice my Welsh!”

Dr Sara Nelson, Head of Research & Insight at Evolving Communities, added: “Rhiannon has been a great asset to the team. Whilst we will all be really sorry to see her go, we are pleased that she is taking her next big step in her journey as a professional researcher.”

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