Reports & Publications

Our most recent publications

Reports & Publications from Healthwatch Wiltshire

On this page you can find a complete list of our latest reports and publications including newsletters, ebulletins and reports relating to health and care services in Wiltshire.

Read the first edition of Highlight, our new mini-magazine on-screen below (scroll down), or to request a hard copy of it email

Reports in accessible formats are also available upon request, please contact us.

Our Policies

Read about Healthwatch Wiltshire’s policies

Healthwatch Wiltshire Reports 

This is a library of our published reports to view and download.  For the Enter & View, Quality Checker and Annual Reports, please click on the appropriate tab above.

Better Care Plan engagement: information provision for people living with long-term conditions
Published February 2018

Better Care Plan engagement: Early Supported Discharge Service
An evaluation of Salisbury NHS Foundation Trust Early Supported Discharge Service for patients with fractured neck of femur
Published January 2018

Talking to people about dementia: a focus on support for people with the most complex needs
Published December 2017.  Read Appendices 1-3 here.

Dorothy House Hospice Care User Advisory Group: a year of supporting patient and carer involvement
Published October 2017

Wiltshire Council charging policy for adult social care
Published August 2017.  Read the covering letter here.

Single view: evaluation of adult social care information pilot
Published July 2017

Analysis of dementia community support services in Wiltshire
Published April 2017

You Said, We Did: dementia – monitoring the quality of dementia services
Published April 2017

Talking to people about dementia: a focus on primary care
Published March 2017

Wiltshire Youth Summit 2017
Published March 2017

‘You Said, We Did’ model of engagement
Published February 2017

Public engagement on the Wiltshire End of Life Care for Adults Strategy 2017-2020
Published January 2017

Listening to children and young people: your experience of health and social care
Published December 2016

When care is transferred
Published December 2016

Patient participation in GP practices
Published December 2016

Health and care in Westbury
Published September 2016

Adult care charging policy – public engagement
Published June 2016

Evaluation of the rapid response end of life service
Published May 2016

Your Care Your Support Wiltshire – stakeholder event
Published February 2016

Wiltshire Quality Checkers pilot project – evaluation
Published January 2016

Wiltshire Quality Checkers (Easy Read)
Published January 2016

This is Me – using the arts to engage with older people
Published December 2015

Talking to people about dementia: a focus on information provision
Published December 2015

Stakeholder evaluation of Healthwatch Wiltshire – Quick Read
Healthwatch Wiltshire – December 2015

Unpaid carers in Wiltshire: help in a crisis
Published July 2015

Children & young people: feedback about health and social care services in Wiltshire (Easy Read) 
Published May 2015

Patient, visitor and staff feedback collected at the Royal United Hospital, Bath
Published May 2015

Dementia engagement
Published March 2015

Results of public consultation on permanent location of specialist dementia hospital care in Wiltshire
Published March 2015

Patient experiences of 24-hour ECG tests run from their primary care centre
Published January 2015

Wiltshire Better Care Plan – focus on ‘discharge to assess’
Published January 2015

NHS and social care services in Wiltshire: pathways to making a complaint or raising a concern
Published September 2014

A health and social care website for the people of Wiltshire
Published August 2014

Enter & View Reports

Healthwatch Wiltshire has statutory powers under the Health and Social Care Act 2012, to ‘Enter and View’ publicly funded health and social care premises to speak to people about their experiences of using the service.  For more details, go to the project page

All of the reports are available below to view and download:

Enter and View report – The Wingfield
Published January 2018

Enter and View report – Amblescroft
Published December 2016

Enter and View report – Camelot
Published November 2016

Enter and View report – Henford House
Published October 2016

Enter and View report – Blenheim House
Published June 2016

Enter and View report – Bassett House
Published May 2016

Enter and View Policy, Procedure and Process
Published 2016

Enter and View Evaluation Report
Published 2014

Quality Checkers Reports

A team of people with learning difficulties took part in a project to check the quality of residential care homes providing support for other people with learning difficulties.  For the team of Quality Checkers who took part it meant an opportunity for training, learn new life skills, and to take part in a project which is designed to improve services.  For more details, go to the project page.

All of the project reports are available below to view and download:

Wiltshire Quality Checkers pilot project – evaluation
Published January 2016

Wiltshire Quality Checkers (Easy Read)
Published January 2016

Quality Checker – Home Farm Trust, Rowde
Published September 2015

Quality Checker – White Horse Care Trust, Potterne
Published September 2015

Quality Checker – OLPA, Bradford on Avon
Published September 2015

Quality Checker – OLPA, Trowbridge
Published September 2015

Quality Checker – Cornerstone, Devizes
Published August 2015

Quality Checker – Innovations, Marlborough
Published August 2015

Quality Checker – MENCAP, Chippenham
Published August 2015

Quality Checker – Sarsen House, West Overton
Published August 2015

Quality Checker – United Response, Neston 
Published August 2015

Quality Checker – Tullyboy Homes, Pewsey
Published August 2015

Quality Checker – OLPA, Melksham
Published August 2015

Healthwatch Wiltshire: Reviewing the year and forward planning

The annual report looks at our statutory activities over the past year and demonstrates the impact these activities are having on the commissioning, provision and management of local health and social care services.  We also produce a work plan to set out our priorities for the year ahead, and all are available below to view and download:

Healthwatch Wiltshire IMPACT Report 2016-17
Published August 2017

Healthwatch Wiltshire ANNUAL Report 2016-17
Published June 2017

Healthwatch Wiltshire ANNUAL Report 2015-16
Published June 2016

Healthwatch Wiltshire – Our Work Plan 2016-17
Published April 2016

Healthwatch Wiltshire ANNUAL Report 2014-15
Published April 2015

Healthwatch Wiltshire – Our Plans for 2014-16
Published July 2014

Healthwatch Wiltshire ANNUAL Report 2013-14
Published April 2014

Healthwatch Wiltshire ANNUAL Report (Easy Read) 2013-14
Published April 2014

Other Publications for Reference 

These are published either by us or partner organisations, and relate directly to areas of Healthwatch Wiltshire’s work to view and download:

Hospital discharge: what you need to know
A guide for patients and their partners, relatives and friends
Healthwatch Wiltshire – January 2018

Working together to make health and care better for our local community
Leaflet introducing Healthwatch Wiltshire and our work
Healthwatch Wiltshire  October 2017

Volunteer with us!
Leaflet about how you can volunteer with Healthwatch Wiltshire
Healthwatch Wiltshire October 2017

Brand Guidelines
A guide to the brand and communications style of Healthwatch Wiltshire
Healthwatch Wiltshire – October 2017

What’s it like to live in a care home? Findings from the Healthwatch Network
Healthwatch England – August 2017

Children and Young People with Autism Briefing
Healthwatch England – March 2017

Every Complaint Matters Briefing
Healthwatch England – March 2016

Wiltshire Dementia Strategy
Wiltshire Council – January 2014

An Overview of the Legal Requirements for a Local Healthwatch
Healthwatch England – August 2013


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