Adult Care Charging Policy

Adult Care Charging Policy

Wiltshire Council asked Healthwatch Wiltshire to meet with local people to get their views about proposed changes to the adult care charging policy. The Council were particularly interested to hear from people who would be personally affected by the proposed changes.

The Council asked Healthwatch Wiltshire to arrange a series of public meetings where information about the proposed changes were explained by Council staff.  Healthwatch Wiltshire collected the questions, comments and views of people at the meetings, including examples of how some individuals thought they, (or the person they care for), would be affected.

Healthwatch Wiltshire used all of the feedback from the public meetings to produce a report of findings which has been sent to the Council and used as part of a decision-making paper to Wiltshire Council’s Cabinet. Details can be found here: http://cms.wiltshire.gov.uk/mgIssueHistoryHome.aspx?IId=61591

Have your say!

Since the implementation of the new policy and following assessment and reassessment of current and new customer’s individuals have been in touch with voluntary organisations to share their concerns about the process and what the impact on the changes has meant to them.  The impact on some customers has been considerable.  Wiltshire Council asked Healthwatch Wiltshire to support with some further engagement with customers to understand the new process and how any changes to their financial assessment has impacted on them and the quality of their life.

There are several ways in which customers can share your views and experiences with us:

  • Complete our questionnaire:

You can complete the online questionnaire which you can find here – Charging Policy Financial Assessment Survey 2017 this should only take you about 10 minutes to fill out

  • Support to share your experience and views:

You can contact the Healthwatch Wiltshire office and a member of staff will help you to complete the questionnaire

  • Attend a focus group:

You can attend one of 6 small focus group sessions taking place around the county.  These will be independently facilitated by Healthwatch Wiltshire and an Associate Director of Adult Care from Wiltshire Council will attend the groups.  Details of these sessions are below.  Places are limited so if you would like to attend please let us know as soon as possible.  If you are not able to attend these sessions without support and do not have anyone available to help you then we can help with that. Just contact the office and we can arrange transport and for someone to support you during the session.

  • Direct Payments

If you are in receipt of a ‘direct payment’ a further option is for you to attend a separate meeting on 19 April in Devizes.  You can get details about this meeting by contacting Wiltshire Centre for Independent Living on 0300 1233 442.

Focus groups are taking place:

Date Time Venue
Tuesday 4 April

 

2.30 – 4.30 Civic Centre, Usher Suite 2, St Stephen’s Place, Trowbridge, Wiltshire, BA14 8AH
Thursday 6 April

 

10.30 –12.30 St Paul’s Church, Room 1 SP2 Community Centre, Fisherton Street, Salisbury, SP2 7QW
Tuesday 11 April

 

2.30 – 4.30 Civic Centre, Usher Suite 2, St Stephen’s Place, Trowbridge, Wiltshire, BA14 8AH
Thursday 13 April 10.30– 12.30 St Paul’s Church, Room 1 SP2 Community Centre, Fisherton Street, Salisbury, SP2 7QW
Monday 24 April 10.30 – 12.30 Calne Town Hall, Council Chamber, Bank House, The Strand, Calne, Wilts, SN110EN
Tuesday 25 April

 

2.45 – 4.30 Sheldon Road Methodist Church, Audley Rd, Chippenham SN14 0DU

 

Read the public engagement report

Adult Care Charging Policy

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