Meet the Healthwatch Wiltshire staff team – (L-R) Stacey, Lucie, Julie and Mary.
Healthwatch Wiltshire ManagerMy role is to manage Healthwatch Wiltshire’s Volunteer and Engagement Team. This team delivers engagement strategies that encourage involvement and participation in the monitoring, evaluation, and improvement of health and social care services by talking to and listening to peoples’ experiences of using these services. The role also has responsibility for the volunteering programme which ensures that a wide range of people are able to be meaningfully involved in various Healthwatch activities including; Enter and View, special projects, and general community networking.
Volunteer OfficerIt is my role to oversee, coordinate and manage all volunteers within Healthwatch Wiltshire. This involves assessing and meeting Healthwatch Wiltshire’s needs through the recruitment, support and supervision of volunteers. The role also includes identifying and leading on new projects which reach into local communities, particularly focussing on children and young people.
Company SecretaryMy work combines two roles – Company Secretary of Evolving Communities CIC and Senior Volunteer & Engagement officer. The Company Secretary work involves supporting the five directors and ensuring that the company complies with its statutory reporting obligations. Volunteer & Engagement work is a good balance to this – getting out and about in the community and talking to people about their experiences of health and social care in Wiltshire.
Engagement OfficerWorking with our volunteers, it’s my job to get out and about and talk to local people about their experience of using health and social care services in Wiltshire. I then collate what people have told us and make sure that the key messages reach commissioners and providers of services – our aim is to make sure that local people’s views influence how services are managed and planned. At present, one of my main focus areas is dementia, there are about 6,500 people living with dementia in Wiltshire and we are working to ensure that the views of people affected by dementia are heard and can make a difference for the future.
Information Research and Website Content OfficerMy role as Information Research and Website Content Officer involves working on the Your Care Your Support Wiltshire website (YCYSW), Wiltshire Council’s Adult Social Care internet information and advice provision. Website content is delivered from several channels: 1) via web pages created using HTML structured menu tiles to access them; 2) via a service directory using a search tool that you can refine using categories and location; 3) via syndication from other sites like NHS choices. I research, curate and create relevant web pages and service directory entries, working with the commissioners and page owners at Wiltshire Council, and the wider team. I also work with stakeholders to promote and evaluate the accessibility, usefulness and appeal of the website.
I am the Data Administrator for Healthwatch Wiltshire. I help manage the information on the Your Care Your Support Wiltshire website, including the layout/menus design and the service directory content. I also assist with other IT related areas when required, such as the Healthwatch Wiltshire website, and creating/editing images or infographics for media publishing.