Healthwatch Wiltshire FAQ'sFrequently Asked Questions about Healthwatch Wiltshire
You can find answers to some frequently asked questions about Healthwatch Wiltshire by clicking on the tabs below.
What is Healthwatch Wiltshire?
Why was Healthwatch Wiltshire setup?
Local Healthwatch and Healthwatch England were introduced, in legislation, to provide a strong voice for local people on health and social care. To find out about social care you can view this informative booklet about social care. The legislation requires the commissioners and providers of services to listen. Healthwatch Wiltshire’s aim is to be a ‘critical friend’.
How is Healthwatch Wiltshire setup?
What is the structure of your organisation?
How is Healthwatch Wiltshire funded?
What do you do?
Healthwatch Wiltshire is a local independent service which exists to speak up for local people on Health and care. Our role is to make sure that the health and care system in Wiltshire reflects what local people expect and need.
We will listen to your opinions and experiences of health and social care services and feedback your views to the people who plan, pay for and deliver health and care services (the Commissioners and providers).
We can also help you to find the information you need about a local health or care service or point you towards someone who can help you if you need support to raise a concern or make a complaint about a service.
Healthwatch Wiltshire exists to fulfil the statutory functions of a local Healthwatch. These functions can be broken down to:
- Engaging with local people about health and care services and promoting their involvement in all areas
- Providing an information and signposting service for local people so that they can make choices about health and social care services
- Monitoring the quality of health and care services
- Using the voice of local people to influence commissioners and providers
How does Healthwatch Wiltshire work?
How our workstreams are identified, prioritised and reviewed
Priorities for Healthwatch Wiltshire are identified in a number of ways:
- Local people are encouraged to identify areas of concern and bring these to the attention of Healthwatch Wiltshire by telephone, email or letter, or attendance at local events. (Where particular issues are not within Healthwatch Wiltshire’s remit, people will always be advised on the right agency to contact for help.) An example of a priority identified by local people is the Non Emergency Patient Transport service. Following a high volume of contacts, Healthwatch Wiltshire got in touch with the service provider, Arriva, to discuss the issues raised. A series of meetings was arranged, the problems discussed and practical suggestions made to improve performance. Progress is monitored regularly.
- Partnership working is key to Healthwatch Wiltshire’s philosophy, so local service user organisations suggest areas of work, and timescales for completion. This avoids duplication of effort. Examples include consultation on Support for Unpaid Carers and the Provision of Dementia Services locally.
- Commissioners in both Health and Social Care also assist Healthwatch Wiltshire in identifying any specific topic related priorities.
- Healthwatch England heads up the nationwide network of Healthwatch organisations and sets out its statutory responsibilities e.g. the right to Enter and View any publicly funded health and social care service. (View a list of the Statutory Duties of a Local Healthwatch)
- All work undertaken by Healthwatch Wiltshire, including partnership projects, is subject to evaluation, review and formal reporting to the Healthwatch Wiltshire Board. Good practice is noted, along with areas for improvement. Reports are circulated widely and published on this website. Printed copies are available on request.
How do you set your priorities?
How do you monitor health and social care in Wiltshire?
- Being a member of the Wiltshire Health & Wellbeing Board
- Responding to the concerns of the public who make contact with us
- Attending (and sometimes leading) lots of meetings, forums and consultations;
- Finding out how services are performing and where there are gaps in provision;
- Helping those who purchase, design and provide health and social care to improve things, especially when there are problems in the system.
- Finally, if things go really wrong, by going direct to services to find out exactly what the problems are.
What is Enter and View?
Healthwatch Wiltshire has statutory powers under the Health and Social Care Act 2012, to ‘Enter and View’ publicly funded health and social care premises to speak to people about their experiences of using the service.
We will usually let the service know that we intend to carry out an Enter and View visit and what the purpose of the visit might be. If we receive concerns from members of the public or through our quality monitoring we may decide to carry out an unannounced visit.
Only authorised staff, board members and volunteers who have received Enter and View training can take part in these visits. You can find a list of authorised Enter and View represenatives on the Enter and View page of this website.
Healthwatch Wiltshire is described at a 'Critical Friend' what does that mean?
How can people get involved with our work?
We are always keen to hear from people who have comments or ideas they want us to hear or who might become involved in our consultations. If you don’t use a computer we can tell you about the work we do or print you a copy of any publication you particularly want to see. People’s views and ideas are at the centre of our work at Healthwatch Wiltshire and how we ensure that the public can influence health and social care in Wiltshire.
Email us at firstname.lastname@example.org or phone us on 01225 434218 or write to us at Unit 5 Hampton Park West, Melksham, SN12 6LH.
Get in Touch
If you have a question about Healthwatch Wiltshire that wasn’t answered on this page please contact us