Enter and View

Healthwatch Wiltshire has statutory powers under the Health and Social Care Act 2012, to ‘Enter and View’ publicly funded health and social care premises to speak to people about their experiences of using the service.

We will usually let the service know that we intend to carry out an Enter and View visit and what the purpose of the visit might be. If we receive concerns from members of the public or through our quality monitoring we may decide to carry out an unannounced visit.

Enter and View is the opportunity for representatives approved and trained by HWW to:

  • Go into health and social care premises to see directly how services are delivered.
  • Collect the views of service users (patients and residents) who are using these services.
  • Collect the views of carers and relatives of service users and speak to staff where necessary.
  • Look at the environment and quality of services.
  • Identify areas for improvement and share areas of best practice.
  • Collect together the evidence gathered on the visit and produce a report which will include recommendations or key messages based on what people said.

This report, once checked for accuracy, will be shared with:

  1. The provider of the service
  2. The Care Quality Commission
  3. Wiltshire Council and NHS Wiltshire Clinical Commissioning Group
  4. Healthwatch England and any other relevant partners.


Where does it apply?

Enter and view applies to any publicly funded health or social care service. These include:

  • Hospitals
  • Care Homes
  • GP Surgeries
  • Dental Practices
  • Opticians
  • Pharmacies


Healthwatch Wiltshire's Position

Healthwatch Wiltshire will carry out Enter and View visits:

  • As part of wide engagement projects around topics of interest to Healthwatch Wiltshire, for example hospital discharge, dementia services, better care plan work streams
  • In response to concerns raised about a service or service provider. These concerns may come from members of the public, staff, the CQC or intelligence gathered from quality surveillance monitoring groups.

There are certain circumstances where Healthwatch Wiltshire will consider invoking a responsive Enter and View visit. These could be announced or unannounced visits, and could include:

  • If Healthwatch Wiltshire receive a referral from Wiltshire Council’s Quality Surveillance Board;
  • If the Care Quality Commission ask Healthwatch Wiltshire to look at a specific area to assist their inspection regime;
  • If through Healthwatch Wiltshire’s quality monitoring we identify a trend or pattern of concern;
  • If Healthwatch Wiltshire are alerted to concerns from a number of local people;
  • As a result of observations made whilst carrying out engagement, e.g. through Better Care engagement, talking to patients in an acute setting;

Our Authorised Enter and View Representatives

Enter & View can only be carried out by Healthwatch Wiltshire Board Members, Officers and Volunteers who meet the following criteria:

  • Have been recruited through the process as stated in Healthwatch Wiltshire’s Safer Recruitment Policy
  • Have undertaken Healthwatch Wiltshire’s Enter and View training to become an Authorised Representative
  • Have undergone a criminal record check by the Disclosure and Barring Service.


Authorised Enter and View Representatives

June Barnes Hazel Dunnett Anne Keat Joy Capel
Michael Stowe Peter Biggs Elizabeth Price Shirley Thomas
Michael Darlow Dorothy Roberts Diana Lack Rhiannon Norfolk
Julie Brown Ellie Shingler Mary Rennie Lucie Woodruff
Sarah Davies Stacey Plumb Marilyn Stowe Mary Winterburn
Dan Mace David Walker Paul Lefever Shiena Bowen
Deborah Judge Nell Light Chas Lilystone Robert Jefferson
Pauline Medhurst Helen Davies Susan Brown Irene Gilchriest
Alfred La Vardera Lise Griffiths Lorraine Prior Bina Mistry
Jenni Boddy Keith Humphries Lynda Fleming Moyra Rushby
Peter Buttle Shannon Charman

Enter and View Reports

After each visit we will collect together the evidence gathered on the visit and produce a report which will include recommendations or key messages based on what people said.  Once checked by the provider for accuracy it will be published in this section of the website and sent to the following:

  • The provider of the service
  • The Care Quality Commission
  • Wiltshire Council and NHS Wiltshire’s Clinical Commissioning Group
  • Healthwatch England, and any other relevant partners.


Enter and View Report - Amblescroft South 2016

Enter and View Report - Camelot 2016

Enter and View Report - Henford House 2016

Enter and View Report - Blenheim House 2016

Enter and View Report - Bassett House 2016

Enter and View Evaluation Report

Enter and View Policy and Procedure Report

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